Shipping + Returns
 

Shipping

All shipping fees are the responsibility of the recipient and are shipped via Canada Post/USPS with a tracking number. Pieces can be expected within 8-10 business days but we cannot guarantee an exact time. All orders outside of Canada may be subject to additional taxes, import duties and customs fees.   

Returns

One of our top priorities is that you’re absolutely thrilled with your order.  A lot of time and love goes into each piece and we stand behind our products. Due to the nature of the work each piece is essentially a custom order and therefore we do not except refunds or returns. With that being said if an order arrives damaged please contact us within 7 days of receiving your item along with images of the damage and we will happily replace the item at no charge to you. If you’ve had the piece for longer than 7 days and the item has become damaged due to workmanship or wood defect please contact us with images and the piece will be replaced. We do accept exchanges as long as we are notified within 7 days of receiving your item and can be exchanged for another item or wood type. All items must be returned in the same condition as received.